Warranty
RELX Warranty and Refund Policies
Products Covered
| Product | Item | Warranty Period |
|---|---|---|
|
RELX Classic |
Pod Device |
12 months from the date of manufacture 12 months from the date of original retail purchase |
|
RELX Infinity
RELX Essential RELX Artisan |
Pod Device |
18 months from the date of manufacture 12 months from the date of original retail purchase |
|
RELX Accessories |
Charger |
12 months from the date of original retail purchase |
|
Disposable Vape |
RELX Pixel |
24 hours from delivery time or in store warranty service |
This doesn’t affect the 24 months statutory rights for EU consumers.
Invalid Claims
RELX’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:
-
Any malfunction or damage not resulting from workmanship.
Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental. - Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
- Theft or loss of the products.
- Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by RELX.
- Claims for non-defective products.
Procedure for Filing Warranty Claim
- Valid claims can be filed by emailing the RELX customer care team at support@relxintl.com, or by sending in a complaint at https://relxnow.com/pages/contact
- All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
- RELX reserves the right to request additional details about the relevant device or product, including photos and videos.
- RELX reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund. RELX will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.