1- Once placed your order successfully, you should receive

• A purchase confirmation from your payments provider and
• An order confirmation from us

2- Once your order is ready to be sent, you should receive

• A shipping confirmation. 

You could find the order tracking number in the notification email / SMS.

3- How to Use Your Order Tracking Number

Please check your email and text messages inbox to see if you have already received your tracking number, usually sent after 5 days upon order confirmation.

Use the Tracking Number to search for shipping details. If it does not return any tracking information, it may be for the following reasons:

• The delivery carrier has not yet received your package.
• The delivery carrier has not submitted your tracking information.
• The order number you submitted is incorrect or invalid.
• The order number you submitted has expired.

It takes time to process your order before the tracking is updated. Hence, the monitoring may not be immediately queried after the package is shipped. Check it later. If you are unable to locate the shipment for days, contact the shipping carrier directly or turn to us for help via support@relxintl.com.

4- Tracking Number Update Delay

Once we receive your order, the information is received by the logistics wing, which then processes and puts together your orders in full, and finally forwards them to the shipping company, which then generates your relevant tracking number. Since this process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly.

5- DISPATCH AND DELIVERY TIME

Currently, we offer shipping via major logistics providers. We process all orders during our main service hours, Monday to Friday, from 1:00 am to 10:00 am CET.

Orders sent to European regions require overseas transportation and customs clearance. The process will take 6-12 business days to arrive. 

DISCLAIMER: There may be exceptions to the delivery times presented here, depending on your location. Even major logistics providers do not have full coverage and need to hire subcontractors at times to handle their deliveries.

6-  SHIPPING COSTS

Our logistics partners are major international door-to-door courier services that guarantee fast and safe deliveries. We cooperate with DHL and FedEx. 

We’ve settled on very affordable worldwide shipping costs from our warehouses around the world, and are thus able to offer a subsidized worldwide flat shipping rate.