What are the devices and pods made out of?
RELX Artisan - What makes Artisan unique?
Soft and breathable Touch Hand Feel: The interlayer design makes the leather soft and comfortable to the touch.
Battery Indicator: The LED on the device can check the remaining power and charging status at any time.
The Artisan series focuses on high-quality materials and technique innovation, positioning high-end people, dedicated to creating premium products in the e-cigarette industry. Based on the practicality of the e-cigarette, it is like a personal ornament which shows the personal taste and style.
RELX Classic - What about its RELXPods capacity? How many puffs can I have?
The capacity is 2ml, around 650 puffs.
RELX Vape Pod - Can I open or refill my RELX pod?
To ensure product safety and quality, RELX pods are not designed to be reused or refilled and should not be opened. Opening or otherwise tampering with the pod will render the warranty on the pod null and void.
RELX Vape Pod - Can I use the pod opened over 15 days?
The Pods can theoretically be stored for several months after opening. The reason why we recommend that you finish it within 15 days is for two reasons: ① Prevent the entry of environmental factors or foreign objects that affect the quality of e-liquid; ②Long storage time after opening will weaken the taste, which will affect your smoking experience.
RELX Device - Why does my device's red LED flash 3 times and no smoke come out?
Please clean the device carefully with a cotton swab and try another pod. In daily use, please pay attention to clean the device, keep the inside of the device dry.
RELX Vapes - What are the contraindications to vaping?
Alcohol allergy, heart disease, hypertension, respiratory disease, pregnancy and lactation are strictly prohibited. Please use reasonably according to your own smoking condition, and stop using immediately if you experience discomfort.
RELX Accessories - How long should I charge my Infinity Charging Case?
The Charging Case Mini (1000 ma) will be recharged in 60 – 90 minutes.
The Charging Case Max (1500 ma) will be recharged in 90 -120 minutes.
RELX Accessories - What does it mean when the indicator of Infinity Charging Case changes?
Status |
Remaining Power |
LED Notification |
Charging Case – Input |
0 – 99% |
Charging Case’s white LED flashes slowly |
100% |
Charging Case’s white LED turns on |
|
Charging Case – Output |
25% – 100% |
Charging Case’s white LED turns on |
0 – 25% |
Charging Case’s white LED flashes slowly |
|
Device – Input |
0 – 99% |
Device’s white LED flashes slowly |
100% |
Device’s white LED turns on before flashing 3 times and fading out |
RELX Classic - What is the material of device and pod?
RELX Classic device is made of aluminum alloy with high strength and endurance. The shell material of cartridge is PCTG produced by Eastman in the US, which is mostly used to make aviation cups, milk bottle, etc. It is resistant to high temperature and will not release harmful substances, thus you can use it without any worries.
RELX Classic - Device life, battery capacity and the charge time.
RELX Classic adopts soft lithium battery with a capacity of 350mA and a charging time of about 1h. For a person who smokes one pack of cigarettes a day, it can last for a whole day, 250-300 puffs approximately.
Kind Reminder: In order to protect your own safety and the device quality, please do not use it while charging.
RELX Classic - What does it mean when the indicator of Classic device device changes?
During Standing: when the device device is not used, the indicator will be off;
Low Battery: when the power is less than 10%, the indicator will flash 10 times;
During Charging: The indicator will stay on, and after it is fully charged, it will be off;
The indicating light flashes 3 times:
- Inhale protection: This protection mechanism is to protect the user from irritation caused by heavy inhale, the mod will initiate the protection mechanism.
- Overcharged protection: This protection mechanism is to protect itself when the charging cable is unplugged with too much strength after it is fully charged or unplugged frequently, and the indicator will flash 3 times.
RELX Vape Pod - What is the nicotine content of a pod?
Currently, our pods contain 5% of nicotine (50mg/ml) , 3% (30mg/ml), 1.8%(30mg/ml) or 0% of nicotine. Specially we offer other editions to specific regional sites. Based on our study, when a user inhales normally, each puff contains about 3mg of device tar emission, of which the nicotine content is about 0.15mg or 0.09mg, which is equivalent to the traditional device.
RELX Device - Is RELX device waterproof?
All RELX devices are not waterproof.
RELX Vape Pod - Will RELX produce 0 nicotine e-liquid pods?
Yes we do. At this time we offer 0% nicotine option of RELX Pod Pro. To stay up to date on our newest products, please subscribe to our newsletter.
RELX Device - How do I get started with my RELX device?
First, please make sure you are using the right pods for your device: The RELX Classic device is compatible with RELXPods, while the RELX Infinity and Essential devices are compatible with RELX Pod Pro and RELX Pod.
Start by simply inserting the RELX pod into the RELX device.
RELX Device - How do I charge my RELX device?
The RELX Classic uses micro USB cable, while the RELX Infinity and Essential use Type C cables. The RELX Infinity has an additional pogo pin for the wireless charging option compatible with its charging case and charging dock.
Your RELX device is charging when the LED light pulses white. You’ll know your device is fully charged when the light stops pulsing and is a solid white. It takes about 45-60 mins to fully charge your RELX device. RELX’s smart-charge technology is designed to reduce overcharging.
You can charge a RELX device with a RELX pod inserted into the device, but this is not necessary.
RELX Device - How do I turn on my RELX device?
Once you have inserted a RELX pod into your RELX device, you are ready for a unique experience.
RELX Device - Do I have to clean the RELX device?
To clean the charge contacts and inside the RELX device, use a dry or slightly moistened cotton bud.
RELX Device - What is the best way to store the RELX device?
Avoid storing a RELX device for more than two weeks on an empty charge. It is best to charge the device entirely and remove the RELX pod before storing.
As with all products containing nicotine or intended for use with the consumption of nicotine, store the RELX device out of reach of children and pets.
RELX Device - How do I dispose of a RELX device?
Unlike other e-cigarettes, RELX isn’t disposable and should be treated as a consumer electronic device. Follow your city’s local recommendations.
RELX Device - Where do I find my RELX device Serial Code?
RELX Classic:
*You can find the Serial Code at the bottom of your device, near the charging plug.
RELX Infinity, Essential, Artisan:
*You can find the Serial Code inside the curved opening of the device.
RELX Vape Pod - How does the RELX pod work?
RELX uses a closed-loop temperature control algorithm designed to deliver the ideal amount of power to the RELX pod. The liquid is heated using an industry standard wick and nichrome coil system.
RELX Vape Pod - How should I store my RELX pod? Do they expire?
While RELX Pod Pro/RELX Pod for Infinity/Essential have an expiry date of 18 months from the date of manufacture, they are meant to be used soon after purchase.
We recommend that you finish using your pod within 15 days of opening it to maintain the best taste. After 18 months, you may notice a difference in the flavor or quality.
To help ensure the quality of the RELX pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.
RELX Vape Pod - What is in the e-liquid of a RELX pod?
Building on years of research, RELX produces our own proprietary e-liquid formula with a high manufacturing standard and the strictest quality control process.
Our ingredients include glycerol, propylene glycol, flavorings and nicotine salt.
- Nicotine salt is the active ingredient. Despite common misconceptions, nicotine is not a carcinogen, but is known to be an addictive chemical.
Glycerol is a hypoallergenic ingredient used as a sweetener, and texture enhancer commonly used in foods.
Propylene Glycol is a colorless, odorless ingredient commonly found in beverages, baked goods, and other household consumables.
RELX uses standard non-oil-based flavoring compounds used in foods.
RELX Vape Pod - What's the best way to use a RELX pod?
RELX pods are built for puffing under normal drawing pressure. It may take a little extra suction on the first try to get the RELX pod working, but the following puffs should be gentle. Puffing too hard can force liquid up into the air path. It is best to avoid squeezing the mouthpiece between your teeth or lips – this pressure may also force liquid up into the air path and cause leakage. When inserting your RELX pod, place your fingers on the outer edges of the hard plastic mouthpiece to avoid squeezing the RELX pod as it clicks into place.